Scott Greenhalgh DDS - Cosmetic Dentistry

Monday, December 28, 2009

Why reading reviews really helps

I am always on the quest for the right present each Christmas. I find myself more and more going online to read the product reviews. It HAS helped me a lot of times. It either confirms the hunch I already had, or often times there is an insightful comment that reveals poor performance.

In fact, sitting here in my kitchen looking at one of my son's Christmas toys that had fairly weak reviews. It was something that he had really expressed interest in, and the price was right, so I took a chance. After using it (with poor results) it looks like it's headed for the return pile.

I will be starting a series on "how to read and use reviews for finding a Dentist". I am happy to say that we've been fortunate enough to have many insightful, positive reviews posted about our cosmetic dentistry office. Patients say it in a way that no one else can.

So I encourage you to start reading reviews for anything important that you want to buy, and you may want to look closely at how your dentist rates.

I have found that reading reviews, has saved me time, frustration, and led me to finding the products and services that match my values and concerns. I find it gives me a better idea of what to expect (here's what you can expect on your first visit).

I'll be back soon to show you the secrets on how to read and use reviews!






Labels: , ,

posted by Dr. Scott at 12:23 PM

Wednesday, December 23, 2009

What really is Service?

I'm doing some very exhausting research right now. Sometimes one has to go to whatever extent necessary for the sake of growth. A business partner of mine gave me a gift of a stay at the Ritz-Carlton hotel here in Denver. So my radar is going a thousand miles an hour soaking in EVERYTHING they do.

I'm already a fan of the Ritz as I have hired their firm to train my staff on customer service.

So... what really is service?

In it's most rudimentary, essential form it is understanding very clearly what your client wants to feel, and then delivering it in the most subtle, non-distracting way possible.

When it's done well- you hardly even notice it. It is the shortest line through what your client wants to experience. As a friend of mine Bryan Williams calls it, the Double Platinum rule of service: deliver to your client what they want before they even express that they want it.

I call it-understanding the movie that is already playing in your client's mind. They might have specific expectations or they may be vague and unaware. The key from practice is to read the subtle signs and act accordingly.

In my cosmetic dentistry practice here in Denver, we focus on that movie that is playing. I'm proud to have great people on my team, who genuinely want to take care of people. The rest is about the details (read about our comfort options).

We get constant positive comments from our clients (see our rave reviews), but we are not done yet. Great service is about constantly paying attention to our clients, constantly scrutinizing what we do and asking, " How can we make this better?"

OK-- it's time to go do some more research... : )


Labels: , , , ,

posted by Dr. Scott at 12:16 PM

Tuesday, December 22, 2009

Oral Health and Physical Health

Oral health is closely tied to overall wellness because oral diseases affect the rest of the body. For example, gum-disease bacteria can enter the bloodstream and cause problems in other areas of the body. A healthy mouth is home to hundreds of species of bacteria, but most of them are relatively harmless. An unhealthy mouth, however, has more of the disease-causing bacteria that can spread through the blood.

Gum disease is also linked to life-threatening diseases and conditions that affect other body parts. Studies show that gum disease and missing teeth can greatly increase your risk of coronary artery disease, heart disease, and diabetes.

The good news is that gum disease and most other oral health problems are both curable and preventable. Good oral hygiene is the most important thing you can do to help prevent gum disease and maintain oral health. Dr. Greenhalgh will help you create a comprehensive oral health care plan that includes regular cleanings at his office and any cosmetic procedures you may need.

Healthy teeth and gums also contribute to a more attractive visual appearance. Even if you’re generally healthy, crooked or damaged teeth and other dental/periodontal problems can do serious damage to your self-esteem. That’s why both general and cosmetic dentistry are important components of maintaining your overall well-being.

For more information about oral health or cosmetic dentistry in the Denver/Lakewood area, contact Denver cosmetic and general dentist, Scott Greenhalgh, DDS online and schedule a consultation.

posted by Erica at 1:18 PM

Tuesday, December 8, 2009

Why EVERYONE needs a Cosmetic Dentist.

After practicing for over 21 years as a dentist in Denver, I have found methods and systems to create success for my patients. By success I mean that: pain goes away from problems, amazing smiles are created, problems are fixed and stay fixed, cavities are stopped (forever), and the anxiety about dental care is soothed.

Everyone needs a Cosmetic Dentist because, in the end, the dental work has to work well AND look good. Someday you'll see some web pages or an article from me about why any patient that sees the orthodontist or a pediatric dentist NEEDS a cosmetic dentist. (more on those specific topics on another day). Everyone needs a cosmetic dentist because only one dentist will actually create the final smile, no matter how many other specialists are involved. He's the one who will create it, make sure you love it, fit it so it's comfortable and monitor it over the years so that it lasts.

Almost anyone can benefit from some improvement to their smile. Many people only need something small or simple. It can make a HUGE difference in how you like your smile. If you love your smile, then you act with more confidence, and others perceive you as happier and more attractive (listen to one of our patient's short video story on YouTube)

From teeth whitening to cosmetic reshaping of the teeth, all the way up to veneers or a smile makeover, having a smile you LOVE is why everyone needs a cosmetic dentist.

Maybe you should have one too...contact us today.

Labels: , , , , , , , ,

posted by Dr. Scott at 8:36 AM

Saturday, December 5, 2009

It starts with the right people.

Friday night my wife, Tracy and I attended a great evening at Page1 Solutions Casino night. While it was a good time, more importantly at the end of the night, there was some good money contributed to the Second WInd Fund and the Jeffco Action Center.

I have known the owner, Dan Goldstein now for about 10 years. He runs a very successful website development and SEO company. I have watched Dan start with great people, and then continue to add more and more around them. Over the years, I have had great experiences with Bill, Jonathan, and Erika (OK-both of them). Maarit was the lead designer on my cosmetic dentistry website (which we found out recently won a Platinum Marcom Award!).

Great people, and a great time. I continue to be impressed with the whole operation.

One of my all-time favorite quotes completely applies to this firm: "There's just no OFF position on the genius switch".






Labels: , , , , ,

posted by Dr. Scott at 10:23 AM

Wednesday, December 2, 2009

Why is good service so hard to find?




Maybe you are like me: I'm picky but not a pain in the neck. I like good service and some mental engagement from whomever is taking care of me or that whomever working with me has some vague understanding of what would make me happy. The service approach that drives me nuts is the "canned approach". Where I am forced into their "on-size-fits-none" rigidness. When they ask me what I want and then I actually tell them. Their face goes blank like I've suddenly started speaking French. And then the reply, "we can't do that...". Game over.

I had a new patient that was referred to my office today. I asked her what she liked or didn't like about her previous dentist/dental office. She described how when she entered the office that whomever worked there seemed too busy talking with the other girls nearby. When she when back into the office, she recounted how the staff were busy sharing their personal stories with each other-she said she felt like a "thing", instead of a valued client.

I am frequently disappointed when I hear about some of the experiences people describe in other offices. We make a focused effort to make sure our patients, have a great experience. One of our main concerns is easing anxiety in the dental office. At our cosmetic dentistry office in Denver, I have had the opportunity to hire the Ritz-Carlton for training on customer service. In a nutshell, "pay attention to everything, guess what the guest might enjoy next, take responsibility and act on it".
Our new patient today was beaming at me when I came in to meet her. She was almost giddy that we had treated her with attention and respect. That she had a warm, personal greeting when she arrived; that someone else offered her our complimentary spa treatment (see other amenities to help you relax). Even though she had been told what to expect on her first visit, She found out that we cared, and that we would do a good job for her.

So, there is no doubt that cosmetic dentistry really starts with service. We see people everyday that recount experiences where the dentist didn't believe them when it hurt, and just kept on going. Or didn't wait longer enough for them to be fully numb.
If you haven't really had THIS level of personal attention, then we believe you are truly missing out (contact us today for your own personal dental experience).

Oh, and if we pay that much attention to making you feel welcome, then just imagine how we'll pour ourselves into making an amazing smile for you!


Labels: , , , , ,

posted by Dr. Scott at 3:55 PM

3190 South Wadsworth Blvd., Suite 300 | Lakewood, CO 80227

Phone. 800-757-6680 | Fax. 303-479-7599 | Contact Us

Office Hours:
Monday: closed Tuesday: 9 a.m. - 6 p.m. Wednesday: 7 a.m. - 1 p.m. Thursday: 9 a.m. - 6 p.m. Friday: 7 a.m. - 3 p.m.