Scott Greenhalgh DDS - Cosmetic Dentistry

Wednesday, March 17, 2010

JUMP Around!

I'm in the middle (OK, still basically at the beginning) of Tom Peters new book: The little BIG things. As I mentioned the other day, Tom always gets me enthused about what I do and how I approach my cosmetic dentist practice in Denver. In fact, I already bought five copies to give to patients along the way. Oh and I think I sold at least three more copies for Tom as well, just from talking about it. I am definitely a raving fan (listen to some of our raving fans!).

Here's one of my biggest take-aways thus far: Enthusiasm! Be excited! Jump around, express happiness, be gushy over your long-term clients, be passionate!

As a Denver dentist, I was trained to see the world through Spock-like lenses. "Why yes Ma-am, that tooth is cracked, to not crown it would be illogical" Geez, professionalism is one thing, but being detached I don't think serves the healing arts.

So, right NOW, get up, go give someone who deserves it a BIG "Thank you", Go get right in someone's face and just give them a HUGE grin, make sure they know how much you appreciate them (it could be a staff member or even better, a client!). Go ahead, for a day, just jump off the edge and be a big sappy whatever. Ten bucks says that people around you will remember THIS day more than most of the others, and probably walk away sharing that happy memory with everyone else they meet.

JUMP!

Labels: cosmetic dentist Denver, dental crowns, dental staff, dentist reviews, raving fans, Tom Peters

posted by Dr. Scott at 11:02 PM

Monday, March 15, 2010

Cosmetic Dentistry and Tom Peters

I was wandering through Barnes and Noble over the weekend. I thought I'd like to find something new to read. I was in one of those ADHD reading moods-meaning I didn't want to read something too intricate (like learning more skills from a manual about using Photoshop).

I grabbed a book off one of the front tables. This bright neon-orange volume. Tom Peter's latest musing entitled "The little BIG Things. 163 Ways to pursue Excellence." Tom is one of my favorite authors, in fact, some volumes are even better as audiobooks than the printed version because you can hear the passion Tom has for these ideas.

The Little Big Things by Thomas J. Peters: Download Cover

PERFECT! 163 chapters, each not longer than three pages, satisfied my ADHD brain. Excellence-one of my favorite topics. All things quality and outstanding always finds a warm spot in the other parts of my creative brain. I am always working on my cosmetic dentist office, trying to create a better and better experience. And Tom never fails to be direct, ranting, and passionate about common sense and caring, observing, and listening as the foundational management skills.

I'm on page xxviii of the introduction and just couldn't wait any longer to start my own ranting! Early on Tom connects to the concept of the "Professional Listener". I'm glad he read my blog from last week, before he wrote this book (uh-something like that). Many issues in a business, or in patient care can simply be solved by Listening well. And I suggest that in any sort of management role, beyond listening is the willingness to HEAR what my patients, staff, colleagues, whomever, really want to say.

SO I know I will enjoy this book. My Q-tips are out, I am ready to HEAR in new ways. Here is your chance all you readers...now is the time to tell me anything about this Cosmetic dentist Denver dental office, that I need to hear. Contact me today with your thoughts, comments, and wishes for the future of dentistry!

Labels: cosmetic dentist Denver, excellence, Scott Greenhalgh DDS, Tom Peters

posted by Dr. Scott at 11:58 AM