Scott Greenhalgh DDS - Cosmetic Dentistry

Monday, February 1, 2010

When quality is NOT important

In reading the newspaper today, I came across an article that described the demise of multiple Japanese industries. The one that caught my eye the most was about Toyota. Somehow this icon of quality and cost controls, innovation and domination just slipped off of the map.

Here's my take on what went wrong: 1) Resting on your laurels. Just because you did it right and well last time doesn't mean that you will have success in the next opportunity. In cosmetic dentistry, the quality of the final result for YOU, this time, is all that matters. If I have 100 or 1000 other veneers or smile makeovers, and you aren't excited with YOURS, then the laurels really don't matter.

2) You can't afford to stop being fanatical about quality. FANATICAL, obsessive, relentless, unyielding, tireless...I think you get the idea. In our Denver cosmetic dentist office, every tooth, every smile, every examination, every experience matters! My staff knows I an obsessive about the results and the experience that our patients receive.

3) Do it right EVERY time. There is no room for "we'll just let this slide a little bit." Every encounter with a patient needs to go as orchestrated, so that they receive the results they were hoping for. We fight every day to make sure we are not losing sight of what each of our clients are expecting from us. (and more importantly-to go beyond what they are expecting).

SO, when is quality not important? The answer is it it constantly, unendingly important. (If you are looking for this sort of experience, then contact us today.)

Labels: Denver cosmetic dentistry, porcelain veneers, quality, Toyota

posted by Dr. Scott at 1:56 PM

Tuesday, November 24, 2009

Why Toyota is a lot like Cosmetic Dentistry

I drove by the neighborhood Toyota dealer today. Rows and rows of shiny cars and trucks. But I thought to myself, they are just another brand now.

In one of the latest issues of Consumer Reports, they put in print what I had known internally for at least a few years now. They stated that Toyota is no longer the #1 brand for quality. I'm sure somewhere in Japan it is not a pretty sight.

Here's my take on how they got there, and how it is like cosmetic dentistry. At the end of the day, it really doesn't matter whether I have done a great set of veneers or built wonderful teeth on dental implants. What matters is if you, my patient love them. If in reality, day after day, you look in the mirror and just grin at your self. If day after day, you can say to yourself- "I'm GLAD I did that!"

What I personally found with Toyota, is that I own a 2001 SUV. We have had more than the average amount of things wear out and break. Not what I consider to be representative of the best brand n the world. And then the little things-the plastic door that hides the little storage compartment in the trunk- except that it always falls off and never stays shut.

With dental work I liken those little things to: my new crown feels smooth enough, or the bite does feel just right, or my tooth stopped hurting all the way and feels good now.

Our practice at Scott Greenhalgh DDS has a strong reputation for customer service and excellent results. People come to us when others have tried to solve the problems, but failed. Many kind patients have posted their Denver dentist reviews online for others to see. THAT's our brand right now. What WE do with it today, and tomorrow and next week and next year will be determined by our commitment to resolve problems, listen and follow up until you are internally happy and constantly be attentive.

We want to continue to be the #1 reviewed denver dentist office because we have served you well. As long as we are #1 to YOU, then we are succeeding.

Labels: best Denver dentist, Customer service, Denver dentist reviews, Dr. Scott Greenhalgh DDS, Toyota

posted by Dr. Scott at 9:41 AM