Scott Greenhalgh DDS - Cosmetic Dentistry

Sunday, April 11, 2010

Dentistry and Trust


I read an interesting blog today. It was talking about trust, confidence and how businesses, even cosmetic dentistry, need to earn their clients respect. I think that the success of long-standing relationships comes down to excellent communication.

I am constantly looking for ways to express to my cosmetic dentistry clients that we are here to serve them and to create the results that they are dreaming of. (you can see some of the other after photos here in our smile gallery).

We take great efforts to have clear, back-and-forth communication so that what I anticipate for my patients, is what THEY want, and what they anticipate. For example, I am working on a very difficult smile design. We are working on a smile simulation to show what I have designed to correct the spaces, even large gaps in his smile. I am using computer smile imaging to create a preview of what his new smile will look like. Then we will discuss how close that is to what HE wants.

Before we start his veneers or crowns, we will both have a clear image of what his new smile will look like. I will be realistic about what's possible. I see no value in promising the impossible.

Often though, we are able to deliver the AMAZING! At the end of the day, when it's all finished, if my patients leave smiling and amazed, it has been a good day.

Labels: , , , , , , , ,

posted by Dr. Scott at 3:14 PM

Tuesday, March 30, 2010

First Impressions




We've been hanging out with another family for a few days over spring break. Family togetherness is just a gooood thing! It slows everyone down, it compels each of us to talk with each other, and play with each other.

We've been meeting different people around town. As a cosmetic dentist in Denver, one of the things I notice quickly is someone's smile. A smile really says a lot about each of us. It says "I'm happy" or "I'm confident." I notice a lot of smiles that have had teeth whitening. Honestly, it really looks great!
I also have noticed some smiles where people have issues: things like worn out dental crowns, or gaps under older dental bridges. There are a lot of things that either contribute to a great smile, or detract. I find for me that a smile with cosmetic dentistry issues, makes me less inclined to connect with that person. I doubt that I'm the only one-a lot of social research says the same thing (to see some great before and after smiles, visit our smile gallery).

A great smile is part of a strong first impression, whether socially or for business, "You never have a second chance to make a great first impression".

So, what impression does YOUR smile make? Contact us today!

Labels: , , ,

posted by Dr. Scott at 9:51 PM

Tuesday, March 23, 2010

Can't ALL Dentists do implants?



I had a patient contact me yesterday about her teenager who managed to knock 3 front teeth out. OUCH! Somehow one of the front teeth is just lost completely. Trampolines are dangerous for teeth, I have already fixed others with major trauma to the front teeth.

Here are my priorities when I am addressing a situation like this:

  1. Get the patient out of pain as fast as possible!
  2. Stabilize the injured teeth to give them a chance to heal on their own.
  3. Get some sort of temporary replacement for the missing front tooth ASAP! Nobody wants to be in pain AND be missing a front tooth.
  4. Constantly follow up on how things are healing.
  5. Make a long-term plan, that possibly includes dental implants.
I asked the mom why she was contacting me-it sounds like they had a dentist who helped with some emergency treatment over the weekend (Good job!), she said "that office doesn't know how to do implants".

WOW-people, it's 2010, dental implants have been around for almost 50 years. I have been involved with implants since 1989-it's not really a new thing.

At this point I am happy to see that my office has a reputation for success with dental implants (see dental implant FAQs). More importantly, making crowns that look natural on the dental implants is the ultimate result.

You deserve to be comfortable and look great, whether it involves an accident, improving old dental work, or it's just time for a smile makeover!

Labels: , ,

posted by Dr. Scott at 9:00 AM

Wednesday, March 17, 2010

JUMP Around!


I'm in the middle (OK, still basically at the beginning) of Tom Peters new book: The little BIG things. As I mentioned the other day, Tom always gets me enthused about what I do and how I approach my cosmetic dentist practice in Denver. In fact, I already bought five copies to give to patients along the way. Oh and I think I sold at least three more copies for Tom as well, just from talking about it. I am definitely a raving fan (listen to some of our raving fans!).

Here's one of my biggest take-aways thus far: Enthusiasm! Be excited! Jump around, express happiness, be gushy over your long-term clients, be passionate!
As a Denver dentist, I was trained to see the world through Spock-like lenses. "Why yes Ma-am, that tooth is cracked, to not crown it would be illogical" Geez, professionalism is one thing, but being detached I don't think serves the healing arts.

So, right NOW, get up, go give someone who deserves it a BIG "Thank you", Go get right in someone's face and just give them a HUGE grin, make sure they know how much you appreciate them (it could be a staff member or even better, a client!). Go ahead, for a day, just jump off the edge and be a big sappy whatever. Ten bucks says that people around you will remember THIS day more than most of the others, and probably walk away sharing that happy memory with everyone else they meet.

JUMP!


Labels: , , , , ,

posted by Dr. Scott at 11:02 PM

3190 South Wadsworth Blvd., Suite 300 | Lakewood, CO 80227

Phone. 800-757-6680 | Fax. 303-479-7599 | Contact Us

Office Hours:
Monday: closed Tuesday: 9 a.m. - 6 p.m. Wednesday: 7 a.m. - 1 p.m. Thursday: 9 a.m. - 6 p.m. Friday: 7 a.m. - 3 p.m.

* Required Field
Privacy Policy

verified by HealthProfs.com verified by HealthProfs.com Directory