Scott Greenhalgh DDS - Cosmetic Dentistry

Wednesday, March 17, 2010

JUMP Around!

I'm in the middle (OK, still basically at the beginning) of Tom Peters new book: The little BIG things. As I mentioned the other day, Tom always gets me enthused about what I do and how I approach my cosmetic dentist practice in Denver. In fact, I already bought five copies to give to patients along the way. Oh and I think I sold at least three more copies for Tom as well, just from talking about it. I am definitely a raving fan (listen to some of our raving fans!).

Here's one of my biggest take-aways thus far: Enthusiasm! Be excited! Jump around, express happiness, be gushy over your long-term clients, be passionate!

As a Denver dentist, I was trained to see the world through Spock-like lenses. "Why yes Ma-am, that tooth is cracked, to not crown it would be illogical" Geez, professionalism is one thing, but being detached I don't think serves the healing arts.

So, right NOW, get up, go give someone who deserves it a BIG "Thank you", Go get right in someone's face and just give them a HUGE grin, make sure they know how much you appreciate them (it could be a staff member or even better, a client!). Go ahead, for a day, just jump off the edge and be a big sappy whatever. Ten bucks says that people around you will remember THIS day more than most of the others, and probably walk away sharing that happy memory with everyone else they meet.

JUMP!

Labels: cosmetic dentist Denver, dental crowns, dental staff, dentist reviews, raving fans, Tom Peters